1. Shipping and Delivery Time
2. Refund and return policy
3. Our Return Address
4. Cancellation Policy
Shipping & Delivery Time
1. For non – custom products:
We ship the product 2-3 business days(handle time) after receiving payment. A tracking number will be provided to you through e-mail when the order is shipped.
Total time=Handle time + Shipping time
2, Custom products: It should be cost 15~30 days in generally.
3. Shipping time:
Shipping Time:
| No | Shipping Methods | Shipping Time | Shipping Time(To Other Country) |
| 1 | Free Shipping | 8~14 Business Days (TO USA/UK/AU) | 12~20 Business Days |
| 2 | Standard Shipping from outside | 8~14 Business Days (TO USA/UK/AU) | 12~20 Business Days |
| 3 | Expedited Shipping from outside | 3~5 Business Days (TO USA/UK/AU/Canada/Mexico) |
3~7 Business Days |
Refund and return policy
Refund Policy:
We will do item price refund after getting your returned package in 2 business days. Please give us your returned tracking number after you returned. So we can both track it. It is very important!!!
Return Policy
1.10 days money back or replacement after you receive the item.
2. All returned items must be in brand-new condition, unused and with original tags and packaging.
3. Before you pay, please make sure your address in our site matches the address you would like us to ship to. Any non-received items caused by invalid address registered on our side are not in our refund or replacement policy.
4.Generally buyer pays return shipping except the following condition .
a. If your package is lost during shipping: Contact Customer Service to inform us you didn’t receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.
b. We shipped you an incorrect item: Please contact our customers for an exchange or return with Customer Service before sending items back.
c. We shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
d. If we shipped you a defective or damaged item: You are qualified for a full refund. When make a request for your refund, it is necessary for you to provide Customer Service photographs which can clearly show the problem of the item as soon as possible. In addition, the courier number for this item and “Proof of Damage” documentation from your courier are also required. To reduce inconvenience, you can also open the item with the courier on the scene and see if there are any damages during shipping. If so, you can reject the item and inform us that you rejected the package so that we can ship you a new item immediately (excluding made-to-order items).
5. Size is not fit:10 days money back or replacement, buyer pays return shipping.
Please check the size chart before buying. Our size of S M L XXL 3XL 4XL 5XL 6XL is Not USA or UK standard size of S M L XXL 3XL 4XL 5XL 6XL. Please choose your size based on our size chart.
For information on how to request a return, please see Requesting a Return or Cancellation below.
Our Return Address:
YUANYUANJIN
ANTINGZHEN MOYUBEILU 685NONG
118HAO JIADING
SHANGHAI SHANGHAI
CHINA 201805
Phone Number:13917017100
Email: china7fairy@hotmail.com
Cancellation Policy
Many orders can be cancelled at no charge up until shipment. When your order ships, you＇ll receive an email entitled “Shipment Notification for order#XXXXXXX with 7Fairy.com.” Orders that have already shipped cannot be cancelled and will be treated as returns.
Exceptions: Due to the customized nature of custom made dresses, we only allow cancellations within the time frames listed in the Product-Specific policies below. Beyond the time limits, restocking/processing fees may apply to cancellations in these categories even if the order has not shipped. Please see the Product-Specific policies more details.
For information on how to cancel an order, please see Requesting a Return or Cancellation below.